How do I find my model?

To make sure you receive exactly the right item for your device we might need certain data like your serial number or your product number. On this page we show you how to find this information depending on the manufacturer.


For Acer products we need the model and the entire serial number.

Acer Notebook 01


If you're looking for a spare part for a product by Asus, we need the serial number.

Asus All-in-One

If you have a notebook, please also offer us the MB-Version and the model.

Asus Notebook


To obtain reliable information about Dell notebooks, we need both the model and the so-called "Service Tag".


For Fujitsu products we require the model and the complete serial number.


Most HP Notebooks have the required data on a sticker on the back of the device. In this case we need: model, serial number, product number

In some cases the information you are looking for is hiding under the battery.

HP tablets have their data printed on the back of the tablet.

Lenovo / IBM

Please state the model, model code (if available), serial number and product number (if available) for Lenovo notebooks.

If you, as the proud owner of a Lenovo/IBM ThinkPad, are looking for a spare part, please send us the model, model code and serial number of your device.

For Lenovo tablets we require the serial number or IMEI of the device. They are on a sticker on the back / bottom of your tablet.

In case you've already removed those stickers the original packaging also offers detailed information about the tablet.


To offer the quickest service possible, please send the following information for Medion notebooks: model, model code, MSN. Those are on a sticker on the bottom of your notebook.

If you're searching for a spare part of a Medion tablet, please send us model, model code and MSN. Those are also found on the backside of your tablet.


MSI products require model and model code.

Packard Bell

Packard Bell notebooks offer the required data on the bottom side of the device.

This information can also be found on a much smaller sticker.


For Samsung notebooks we need the exact model and serial number.


If you own a Toshiba Notebook, please tell us your serial number and product number.